Total Sheds
Last updated: July 2026
By placing an order with Total Sheds (via this website, by telephone, or through a third-party retailer), you agree to these Terms & Conditions. Please read them before ordering — in particular the sections on made-to-order buildings, delivery access, and base preparation, because those are where most problems (and most avoidable charges) come from.
Total Sheds is a trading name of DIY Sheds Ltd. Address: 30 Dudley Road West, Tividale, B69 2HW. Telephone: 0121 740 0132. Email: info@totalsheds.co.uk.
Nothing in these Terms removes or reduces your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Where these Terms describe charges, exclusions or conditions, they apply only to the extent the law allows. Goods that are genuinely faulty, not as described, or unfit for purpose are always dealt with under your statutory rights, whatever else these Terms say.
Your order is an offer to purchase. A contract is formed when we accept the order and begin processing it. We may decline or cancel an order before delivery — for example where a pricing or description error has occurred, where we cannot safely deliver to the address, or where payment fails — in which case you receive a full refund of anything paid.
We reserve the right to correct obvious pricing and description errors before acceptance, and to make minor changes to specifications (fixings, trim profiles, component suppliers) that do not reduce the quality or function of the building.
All prices are in GBP and include VAT. Prices may change at any time before an order is accepted; they never change after acceptance. The total price includes the product, any selected add-ons, and delivery and installation where selected. Delivery surcharges for premium services (where offered) are non-refundable once the service has been scheduled.
Payment is taken securely through Stripe at checkout — card (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal or Klarna. We do not accept cheques or cash on delivery. Full payment is due at checkout unless we have agreed otherwise in writing. Goods remain our property until paid for in full; risk in the goods passes to you on delivery.
Made-to-order and configured buildings. Most of our buildings are manufactured to order, and buildings configured to your specification — including Build Studio designs, non-standard sizes, door/window positions, custom layouts and cut-to-size roofing membrane — are exempt from the 14-day distance-selling cancellation right (regulation 28, Consumer Contracts Regulations 2013). Once manufacture of a made-to-order or configured building has started, the order cannot be cancelled or returned unless faulty.
Standard stocked items. You may cancel within 14 days of delivery without giving a reason. To qualify for a full refund the goods must be unused, unassembled (or fully disassembled and packed as delivered), and must not have been treated, painted, drilled, cut or altered in any way. We may reduce the refund to reflect any diminished value caused by handling beyond what a shop inspection would allow.
Return costs. Unless the goods are faulty, return carriage is at your cost. Because garden buildings travel on dedicated vehicles, we will quote the actual collection cost for your postcode and vehicle size before collection; it is typically significantly higher than parcel postage. Refunds are made within 14 days of the goods arriving back with us and being checked.
Delivery dates are estimates, not guarantees, and time of delivery is not of the essence of the contract. Deliveries are made by third-party hauliers as well as our own vehicles, and weather, traffic, breakdowns, courier capacity and material supply can all move dates. We will always tell you as soon as we know about a delay, but we are not liable for losses caused by a delayed delivery.
Delivery-only orders are delivered kerbside or to the nearest safe accessible point at the driver's discretion. Drivers are not insured to carry components through houses, over walls or fences, or across unsafe ground — moving the components beyond the delivery point is your responsibility.
If you ask us to leave goods without a signature ("leave-safe"), they are at your risk from the moment they are left.
Do not book installers, tradespeople or time off work for the same day as delivery. Check the components against the parts list before arranging assembly. We are not liable for third-party costs (fitters, electricians, landscapers, time off work) booked against an estimated date or before the goods have been checked.
A delivery fails if nobody aged 18+ is present (or reachable within 15 minutes of arrival), if access is blocked or was not declared accurately at the point of order, or if delivery is refused. Failed deliveries are chargeable at cost (the actual haulier charge for your postcode and vehicle), payable before redelivery. Cancelling or moving a confirmed delivery slot requires at least 5 working days' notice, after which the failed-delivery charge applies.
If access requires passing through or over your property and you direct the team to do so, this is at your risk — we are not liable for damage to drives, lawns, plants, flooring or fittings along a route you have asked us to use.
Where installation is purchased: the base must be ready, level, solid and at least the size of the building's floor, with clear access and a clear working area around the base. If installation cannot proceed because the site is not ready, the building will be delivered only — your payment for the goods remains due in full — and a return visit to install is chargeable at our standard installation rate.
You (or your representative, 18+) must be present at handover to inspect and sign off the building. Anything you are unhappy with must be noted at handover — issues raised at sign-off are fixed free of charge; call-outs for issues that could reasonably have been raised at handover may be chargeable. If nobody is present at completion, the installation is deemed accepted. Once installation begins the building cannot be repositioned.
Planning permission, building regulations, covenants and boundary rules are your responsibility. We install where you direct us to.
Timber is a natural material. The following are normal characteristics of timber, not defects, do not affect the structural integrity of the building, and are not covered by the warranty:
Stated sizes are nominal and measured from sample components; because timber is cut and planed from a natural material, exact dimensions may vary slightly. Product photography is illustrative, and colours on screen depend on your display.
Your base must be solid, dry, level within 10mm across the whole footprint, and at least the size of the building's floor. Concrete, paving slabs or a correctly built timber/frame base are suitable. An unsuitable base is the single biggest cause of door misalignment, gaps and water ingress — base problems and ground movement are your responsibility and are not covered by the warranty. Installers may require a signed disclaimer to build on a marginal base, or may deliver only (Section 10).
To keep the building sound and the warranty valid you must:
Check the goods on delivery. Transit damage and missing parts should be reported within 14 days of delivery and before installation or treatment wherever possible — email info@totalsheds.co.uk with photographs and your order number. We supply replacement components for damaged or missing parts; this is normally faster than returning a whole building.
Where a genuine defect is confirmed we will repair, replace the affected components, or refund appropriately, as your statutory rights provide. You must give us a reasonable opportunity to inspect (photos usually suffice) and to put things right before instructing third parties — we are not liable for third-party repair costs we did not agree to in advance.
Timber buildings carry a 15-year anti-rot warranty (cladding, framing and flooring) and a 1-year workmanship warranty on our installation. The warranty is provided to the original purchaser at the original installation address and is not transferable. Claims require proof of purchase and clear photographs.
The warranty does not cover:
This warranty is in addition to, and does not affect, your statutory rights.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that: we are responsible for foreseeable loss caused by our breach of these Terms, and our total liability is limited to the price paid for your order. We supply goods for domestic and private use — we are not liable for business losses, loss of earnings, or other indirect or consequential losses, nor for the cost of third-party services booked before goods were delivered and checked (Section 7), nor for the contents you store in the building.
We comply with UK GDPR and the Data Protection Act 2018 and only collect what we need to process and deliver your order. Payment details are processed by Stripe and never stored by us. See our Privacy Policy for full details, or contact info@totalsheds.co.uk.
We are not liable for delay or failure to perform caused by events outside our reasonable control, including severe weather, haulier or courier failure, breakdowns, illness, strikes, accidents, emergencies, supplier failure and difficulty obtaining raw materials or labour. Where such an event delays us significantly, either party may cancel the affected order and we will refund payments for goods not delivered.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction (if you live in another part of the UK you may also rely on the consumer protections and courts of your home nation).